1. Who We Are
3sgame is an online sports betting and gaming platform built specifically for players in Pakistan. We operate under the brand name 3sgame and can be reached at support@3sgame.biz. For the purposes of this Privacy Policy, 3sgame acts as the data controller — meaning we determine why and how your personal data is processed. We are responsible for ensuring that the data we hold about you is handled lawfully, fairly, and transparently.
This policy applies to data collected through the 3sgame website, mobile interface, email communications, and any other interaction you have with 3sgame as a registered or prospective player.
Data Controller Contact: support@3sgame.biz — For any privacy-related request, use this address with the subject line "Privacy Request". We aim to respond within 15 working days.
2. Personal Data We Collect
3sgame collects the following categories of personal data. We collect only what is genuinely necessary for operating your account and complying with our obligations. We do not collect data speculatively or for purposes beyond what is described in this policy.
| Data Category | Examples | Required? |
|---|---|---|
| Identity | Full legal name, date of birth, CNIC number | Yes – Account |
| Contact | Pakistani mobile number, email address | Yes – Account |
| Payment | Easypaisa/JazzCash number, bank account ref, card last 4 digits | Yes – Transactions |
| Transaction | Deposit/withdrawal amounts, dates, bet history | Yes – Account |
| Technical | IP address, device type, browser, session duration | Yes – Security |
| Behavioural | Pages visited, markets browsed, bet slip interactions | Optional – UX improvement |
| Communication | Support chat transcripts, email exchanges | Only if you contact us |
| Responsible Gaming | Self-set limits, cooling-off status, exclusion records | Yes – Duty of care |
3sgame does not collect sensitive personal data such as ethnic origin, religious beliefs, political opinions, or health information — except where a player voluntarily discloses health-related information in a responsible gaming context, in which case it is treated with the highest level of protection and used only for player welfare purposes.
3. How We Collect Your Data
3sgame collects personal data through four primary means:
3.1 Direct Collection
The most straightforward category — data you provide to us directly. This includes information entered during account registration (name, date of birth, mobile number, email), data submitted during identity verification (CNIC scans or uploads), information you share when contacting our support team, and preferences you set within your account settings such as deposit limits or communication preferences.
3.2 Transaction Records
When you make a deposit or withdrawal on 3sgame, our payment processing systems record the transaction details needed to complete it and reconcile your account balance. This includes the amount, the payment method reference, the time and date, and the outcome. 3sgame does not store full card numbers or mobile wallet PINs — these pass through PCI-compliant third-party processors who handle the sensitive credential data.
3.3 Automatic Technical Collection
When you browse the 3sgame platform, our systems automatically collect certain technical data that is necessary for the platform to function and for us to maintain security. This includes your IP address (used to verify location and detect suspicious access), your device type and operating system, your browser version, session start and end times, and pages or markets you visit during a session.
3.4 Cookies and Similar Technologies
3sgame uses cookies and similar tracking technologies as described in Section 7 below. Some of these are essential for the platform to work; others are used to improve the experience based on how you use the site. You can control non-essential cookies through your browser settings.
What We Do Not Do: 3sgame does not purchase third-party data lists about you. We do not scrape social media profiles. We do not source personal data from data brokers. Everything we hold about you comes from your direct interactions with 3sgame.
4. Why We Use Your Data
3sgame processes your personal data for the following specific purposes. For each purpose, there is a clear lawful basis — we do not process your data based on vague justifications.
5. Who We Share Your Data With
3sgame does not sell your personal data to any third party under any circumstances. We share data only with categories of recipients where it is genuinely necessary for one of the purposes described in Section 4.
5.1 Payment Processors
To process deposits and withdrawals, 3sgame shares necessary transaction data with the relevant payment service provider — for example, Easypaisa, JazzCash, NayaPay, SadaPay, or card processing partners. These providers receive only the data required to complete the transaction. They are contractually prohibited from using 3sgame player data for their own marketing or from sharing it with other parties.
5.2 Identity Verification Services
When identity verification is required, 3sgame may share identity documents (such as CNIC images) with a third-party KYC (Know Your Customer) verification service. These services operate under strict data processing agreements and use the documents solely for verification purposes.
5.3 Platform Infrastructure Providers
3sgame uses cloud hosting and infrastructure services to operate the platform. These providers may process personal data on our behalf as part of hosting and maintaining platform systems. All such providers are bound by data processing agreements that restrict how they handle the data.
5.4 Legal and Regulatory Requirements
3sgame may disclose personal data to law enforcement or regulatory authorities where required by law, court order, or where we believe in good faith that such disclosure is necessary to prevent fraud, illegal activity, or harm.
6. Payment Data Handling
Given the sensitivity of financial data, 3sgame applies specific practices to payment information that go beyond our general data handling standards.
3sgame does not store full mobile wallet credentials, PINs, or complete card numbers on its own servers. When you make a payment via Easypaisa, JazzCash, or card, the sensitive authentication data is processed entirely within the payment provider's secure environment. 3sgame receives only a reference confirming the transaction outcome — approved or declined — along with the anonymised last four digits of a card or a partial wallet number for your own reference.
Transaction records (amounts, dates, methods, outcomes) are retained in your account history for as long as your account remains active plus a period thereafter as described in Section 9. These records exist so you can verify your own financial history on 3sgame and so that any disputed transaction can be investigated.
3sgame will never ask you to provide your full card details, mobile wallet PIN, or internet banking password through any channel — including live chat, email, or WhatsApp. If you receive such a request from anyone claiming to represent 3sgame, treat it as fraudulent and contact us immediately.
7. Cookies & Tracking Technologies
3sgame uses cookies — small text files stored in your browser — and similar technologies to make the platform work properly and to understand how it is being used. Here is exactly what we use and why:
| Cookie Type | Purpose | Can You Disable? |
|---|---|---|
| Essential | Maintain your login session, remember your bet slip, keep security tokens active | No – Platform won't work |
| Functional | Remember your odds format preference (decimal/fractional), language, and notification settings | Yes – Via browser |
| Analytics | Understand which pages are visited most, where users navigate from, and what features are used (aggregate, anonymised data only) | Yes – Via browser |
| Security | Detect bot activity, suspicious login patterns, and protect against CSRF attacks | No – Security function |
3sgame does not use third-party advertising cookies or tracking pixels that would allow external ad networks to build a profile of your browsing behaviour. Analytics data is processed in aggregate and is not tied to your individual identity for marketing purposes.
To manage cookies, adjust your browser settings. Most modern browsers allow you to view, block, or delete cookies individually or by category. Note that disabling essential cookies will prevent you from logging in to 3sgame.
8. How We Keep Your Data Secure
3sgame takes data security seriously and has implemented a set of technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or loss.
Encryption in Transit
All data transmitted between your device and 3sgame is encrypted using TLS (Transport Layer Security). The padlock symbol in your browser confirms this is active.
Encryption at Rest
Sensitive data stored on 3sgame servers — including identity documents and personal details — is encrypted at rest. Raw data is not accessible in plaintext.
Access Controls
Only authorised 3sgame staff with a legitimate operational need can access player data. Access is role-based, logged, and audited regularly.
Intrusion Monitoring
3sgame operates continuous monitoring systems to detect unusual access patterns, attempted breaches, and bot activity — with automated alerts and human review.
8.1 Data Breach Response
In the unlikely event of a data breach that affects your personal information, 3sgame will notify affected players by email at the address registered to their account as soon as reasonably practicable after the breach is confirmed. The notification will describe what data was involved, what steps 3sgame has taken to contain the breach, and what actions you should consider taking to protect yourself.
9. How Long We Keep Your Data
3sgame does not keep your personal data for longer than is necessary for the purposes it was collected. The following retention periods apply:
- Active account data (identity, contact, transaction records): Retained for the full duration of your account plus 5 years after permanent closure, in line with financial record-keeping obligations.
- Identity verification documents (CNIC copies): Retained for 5 years post account closure or post the last transaction, whichever is later.
- Support communications (chat logs, emails): Retained for 3 years from the date of the interaction.
- Technical and access logs: Retained for 12 months before automated deletion.
- Responsible gaming records (self-exclusions, limit history): Retained for 5 years post account closure to prevent re-registration during exclusion periods and to demonstrate compliance with welfare obligations.
- Marketing consent records: Retained for the duration of your consent plus 2 years as evidence of the consent being given.
When the applicable retention period expires, 3sgame securely destroys or anonymises the relevant data so it can no longer be associated with you as an individual.
10. Your Rights Over Your Personal Data
You have meaningful rights over the personal data that 3sgame holds about you. These are not token rights buried in legal small-print — they are real and we take them seriously. Here is what you can ask for and how:
How to Exercise Your Rights: Email support@3sgame.biz with the subject line "Privacy Request – [Right You Are Exercising]". We will verify your identity before processing the request and respond within 15 working days.
11. Children's Privacy
3sgame is strictly an 18+ platform. We do not knowingly collect, store, or process personal data belonging to anyone under the age of 18. If an account is found to belong to a minor following identity verification, the account will be immediately closed, all balances will be forfeited, and all personal data associated with the account will be securely deleted in accordance with our retention policy.
If you believe a minor has created a 3sgame account, please notify us immediately at support@3sgame.biz. We will investigate and act within 24 hours of receiving the report.
If you are a parent or guardian concerned that a minor in your household may have gained access to 3sgame, our support team can advise on additional technical safeguards and will take immediate action to close any identified underage account.
12. Marketing Communications
3sgame sends marketing communications — including information about new features, promotions, PSL betting offers, and cricket bonus alerts — only to players who have explicitly opted in to receive them. Opt-in is separate from account registration; creating a 3sgame account does not automatically subscribe you to marketing emails or SMS messages.
12.1 Opting Out
You can opt out of marketing communications at any time through your account settings or by clicking the unsubscribe link in any email we send. Opt-out requests are processed within 48 hours. Note that opting out of marketing does not prevent 3sgame from sending transactional communications that are necessary for your account — such as deposit confirmations, withdrawal notifications, and security alerts.
12.2 What We Will Not Do
3sgame will not send unsolicited marketing messages through channels you have not agreed to. We will not send marketing to players who have active self-exclusions or cooling-off periods. We will not share your contact details with third parties for their own marketing purposes.
13. Changes to This Privacy Policy
3sgame may update this Privacy Policy from time to time as our practices evolve, as new features are added to the platform, or as legal requirements change. When we make material changes — meaning changes that significantly affect your rights or how your data is handled — we will notify you by email to the address on your account at least 7 days before the changes take effect.
For minor updates such as clarifications of existing practices, corrections of typos, or formatting improvements, we will update the version number and the "Last Updated" date at the top of this document without prior notification. We recommend reviewing this policy periodically.
Your continued use of 3sgame after a material change takes effect constitutes acceptance of the updated policy. If you disagree with any material change before it takes effect, you may close your account and withdraw your balance by contacting us at support@3sgame.biz.
14. Contact Us About Privacy
For any question, concern, or request related to this Privacy Policy or the personal data 3sgame holds about you, please contact us using the details below. We are committed to responding promptly and to resolving any privacy concern fairly.
Email
support@3sgame.biz
Subject: Privacy Request – [describe your request]
Response within 15 working days
Live Chat
Available 24/7 on platform
For urgent queries. Chat agents can escalate privacy requests to the data team immediately.
When submitting a privacy request by email, please include your full name and the mobile number registered to your 3sgame account so we can verify your identity before processing the request. Do not include your password in any email communication with us.